Support Divisions:

1. Field Support Group (FSG)
   The team is supporting all the customers falling under the AMC support, led by their respective group Leader. Entire team is managed by the Assistant Service Manager



2. New Installation Group (NIG)
   The team is responsible for handling deployment of new hardware, Software, networking or any integrated project Management. This ensures high level of focus and consistency while handling the projects. The respective Coordinator leads the team



3. Facilities Management Group (FMG)
   Most of the technical strength is resident at the customer site taking care of entire IT management for the customer. The team includes highly skilled, experienced and professional engineers backed by the back office staff. The Different sites are led by Group FM Leaders



4. Technical Support Group (TSG)
   It is a team of highly skilled engineers available at the office to support all the customers and the engineers on the fields for different technical escalations. This team also engages into core competency development exercise through internal trainings. This team specializes in installation and implementation of big projects networks / LAN/WAN and has a team of senior engineers. The TSG group located at our office at #212, Jhalawar, Patanwala Compound Ghatkoper (W) Mumbai, trains the field engineers for various products.

Support Infrastructure

PANACHE Head Service Center(HSC)
Located at Ghatkopar (W), Mumbai with team of TSG engineers to support customers & engineers. HSC team is taking care of all India calls & help customers to log calls in their respective regions.

PANACHE Authorized Service Centers (ASC)
PANACHE provides services not only in metro cities but also in remote locations across India. We have 87 Service locations in India where customer get after sales services. These centers are operated by PANACHE regional team or by our business partners having wide experience of handling customer support in their region. We are in continues process of increasing our reach by increasing no. of ASC in different locations in India.

PANACHE Part Replacement Centers (RMA)
We have more then 150 RMA centers across India for providing part replacement support for the Return to Bench Warranty products.